More information: Configure operating hours Channel operation hours: Set the toggle to On, and then select an operating hour record.On the Behaviors page, configure the following options:. On the Language page, select the language that you want to set as the default.On the SMS setup page, select a number from the list.In the Set up your SMS channel section, select Set up SMS, and then configure the following options:.Go to workstreams page and open the workstream you created for the channel.To configure the workstream, make sure you perform the steps to create a workstream for the SMS channel. The account is configured.Ĭonfigure the workstream for the SMS channel You'll use the copied information for the Twilio account. In Callback information, copy the callback information.Description: Specify a description for the number.Type: Select Long code, Short code, or Toll free.Make sure that you don't enter blank spaces or special characters. Number: Specify the support phone number that you purchased from Twilio in the format, such as 14252306549.In SMS phone numbers, select Add, and enter the following details in Add SMS number:.Auth token: Enter the Twilio AUTH TOKEN.
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